Returns & Refunds
Last updated: October 17, 2026
We want you to love your Fluvy. You have 30 days from delivery to return or exchange it, and if anything arrives damaged or wrong, we make it right for free.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us at hello@fluvy.shop within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, and you don't need to send the item back.
Returns for any other reason
Changed your mind or picked the wrong size? You can return your item within 30 days of delivery.
- Email us at hello@fluvy.shop with your order number and the reason for your return (for example: wrong size, not as expected, changed my mind). Your feedback helps us make better Fluvies.
- We'll reply with the return address and instructions.
- Send the item back. Return shipping is paid by the customer. We recommend a tracked shipping service, because we can't be responsible for returns lost in transit.
Items sent back without contacting us first can't be accepted.
Condition of returned items
To be eligible for a return, items must be unworn, unwashed, free of pet hair, smoke and odors, and returned in their original condition and packaging with any tags still attached.
Exchanges
Want a different size or print? Email us within 30 days of delivery. Send back the item you have (return shipping paid by you) and we'll ship your new Fluvy with free shipping.
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 5 business days. Return shipping costs are not refunded. Please allow some extra time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your return and you still haven't received your refund, please contact us at hello@fluvy.shop.
Your statutory rights
This policy does not affect any rights you have under applicable consumer protection laws.