Shipping policy

SHIPPING POLICY
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Shipping policy

Last updated: October 13, 2026

Free shipping on every order
Shipping is free on all orders, with no minimum purchase. The shipping options and destinations available to you are shown at checkout.

Delivery time
Orders are delivered in 2–5 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Delivery times are estimates. They may occasionally be affected by carrier delays, severe weather or peak seasons such as the holidays.

Order tracking
When your order ships, you’ll receive a shipping confirmation email with a tracking number and link.

Shipping address
Please make sure your shipping address is complete and correct. If you notice a mistake, email us as soon as possible at hello@fluvy.shop. We can update the address only if the order hasn’t shipped yet. We’re not responsible for orders delivered to an incorrect address provided at checkout.

Orders with multiple items
If you order several items, they may arrive in separate packages. You’ll receive tracking information for each one.

Lost or delayed packages
If your tracking shows your order as delivered but you can’t find it, please check with neighbors and your building’s mailroom first. Contact us and we’ll help sort it out if it still hasn’t turned up, or if your order hasn’t arrived within 10 business days.

Duties and taxes
Any applicable taxes are shown at checkout. For international destinations, your country may charge import duties or customs fees. These are the recipient’s responsibility unless stated otherwise at checkout.

Questions?
Email us at hello@fluvy.shop. We’re happy to help.